Omars USB C Hub, 11 in 1 Type C Adapter Docking Station, Dual 4K HDMI Triple Display, with Ethernet, VGA, 4 USB Ports, SD/TF Card Reader, 100W PD Charging Port for MacBook/Pro/Air and Type-C Laptops

• Troubleshooting

Q1: CAN'T charge my devices

A1: Check the host USB-C port of your device support power delivery or not.

Q2: Resolution Problem

A2: To achieve optimal 3840 x 2160 resolution, please use it with a 4K screen display monitor and HDMI 2.0 cable. If you connect VGA, the resolution of all monitors will be limited to 1920 x 1080@60Hz (maximum). When connecting 3 monitors, it may happen that one of the monitor screen resolutions is lower than 1920 x 1080@60Hz (depending on the monitor and bandwidth).

Q3: Display Problem

A3: Windows Display Problem: A. Make sure the type c power delivery port on your laptop is USB 3.1 Type-C (Gen2) or Thunderbolt 3 port (support for Display Alternate Modes and Power Delivery B. Check your HDMI cable. C. Ensure sufficient power supply from the USB C hub. D. Intel Graphics Card only supports 3 monitors MST triple display, thus one of four monitors will not be displayed.

Apple Display Problem: For Apple laptop, in its extend mode, 3 external monitors will display the same content but laptop screen can display different content from them. Some Macbooks running Mojave will support only a single external monitor via USB-C. ( Ensure sufficient power supply from the USB C hub)

Q4: Black Screen Problem

A4: If the HDMI monitors go black for 24 seconds and then recover, it is normal. It is a process of EDID (Extended Display Identification Data) communication, which may blackout screen for a few seconds. The recovery time depends on the laptop and monitor (1 minute at max).

Q5: Hot Key for Display Mode

A5: For windows laptop, you can press "WIN + P" to quickly select the display mode. Once your laptop shuts down or goes to sleep, you need to replug the product to get extend mode again.

Q6: Incompatible Devices

A6: Microsoft Surface Pro 7/HP Elitebook 840 G3(Can't extend monitor); Microsof